Privacy Policy
Last updated: 4.8.2025
At Cloud9, we are committed to protecting your privacy and ensuring your personal data is handled in compliance with the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, and protect your data when you visit or interact with our website.
1. Who We Are
Cloud9
Website: https://cloud9.hr
Email: office@cloud9.hr
Data Controller: Cloud9 (referred to as “we”, “our”, or “us” in this policy)
2. What Personal Data We Collect
We may collect the following personal data from you:
- Identity and Contact Data: Name, email address, and any other contact details you provide.
- Technical Data: IP address, browser type, operating system, and usage data (via analytics).
- Communication Data: Messages you send to us via contact forms, email, or newsletter subscriptions.
- Cookies and Tracking Data: For improving user experience and analyzing traffic.
3. Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
- Consent – When you subscribe to newsletters or accept cookies.
- Contractual necessity – When data processing is needed to provide you services.
- Legal obligation – When we are required to comply with legal regulations.
- Legitimate interest – For analytics, website improvements, and customer support (as long as your rights do not override ours).
4. How We Use Your Data
We use your data to:
- Respond to inquiries and support requests
- Send newsletters and promotional emails (only with your explicit consent)
- Analyze website traffic and user behavior (e.g., using Google Analytics)
- Comply with legal and regulatory obligations
5. Data Retention
We retain your personal data only for as long as necessary for the purposes it was collected, or to comply with legal and regulatory obligations.
6. Your GDPR Rights
Under the GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request data deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- File a complaint with a supervisory authority (e.g., your local Data Protection Authority)
To exercise any of these rights, contact us at office@cloud9.com.
7. Data Transfers Outside the EU/EEA
If we transfer your personal data outside the EU/EEA, we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or transfer to countries with an adequacy decision by the European Commission.
8. Cookies
We use cookies to personalize content, provide social media features, and analyze traffic. You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.
9. Data Security
We implement appropriate technical and organizational measures to ensure a high level of security for your personal data, including encryption, secure servers, and access controls.
10. Third-Party Services
We may use third-party service providers (e.g., email marketing tools, analytics providers). These providers are GDPR-compliant and only process your data under our instruction.
11. Changes to This Privacy Policy
We may update this Privacy Policy occasionally. Changes will be published on this page, and we encourage you to review it regularly.
12. Contact
For any questions or requests regarding your personal data:
Cloud9 – Privacy Team
Email: office@cloud9.com
Website: https://cloud9.hr
Address: Pašmanska Cesta 35, 23212, Tkon